Stone Tops Direct guarantees the registered owner of the installed Stone Tops Direct product against any manufacturing defects for its LIFETIME from date of installation under the terms and conditions laid out herein. That’s because we’re 100% confident in our product and service.
The validity of this Letter of Warranty will only take effect on WARRANTY REGISTRATION within 60 days of product installation. To register a warranty, customers must send an email to warranty@stonetopsdirect.co.uk along with their name, address, date of installation and invoice number. Please retain proof of purchase.
Stone Tops Direct reserve the right to decline if the preceding paragraph have not been met, or are incomplete.
Stone Tops Direct reserves the right to replace defective material with other similar materials in the event that the product protected under this warranty has been discontinued.
Your warranty includes
This warranty obligates Stone Tops Direct to repair or replace any defective product, or make right errors occurring due to fitting issues and is valid for 33 years after the registration date.
This warranty covers Stone Tops Direct Granite, Quartz, Dekton and Ceramic surfaces, installed as countertops, cladding and wall covering permanently installed in the interior of a property of the warranty holder. It is vital the choice of colour, specifications and finish has been finalised prior to the agreement of the final order confirmation, as any modifications of these choices after this stage will not be covered by this warranty.
The holder of this warranty must at any given time allow Stone Tops Direct authorised personnel access to the home where the supposed defective product is located for inspection purposes and permit the to take photos if necessary.
This Letter of Warranty is in all cases reliant upon the strict adherence of the customer to upkeep and maintain the Stone Tops Direct product as detailed in the guidelines provided alongside the installation.
Your Warranty excludes
Any damage which is directly or indirectly caused by work, repair, or any other intervention carried out by third parties not relating to Stone Tops Direct. Including: problems cause by incorrect finish, modification, or manipulation of the original installation, performed by third parties not related to Stone Tops Direct.
Any damage which results from improper use, including, but in no way limited to: (i) using the product for means other than intended; (ii) use of product in a way that disregards technical or safety standards; (iii) failure to follow user and maintenance guides; and (iv) exposure of the product outdoors or on the exterior of buildings.
Damage resulting from exposure to excessive heat, exposure to the elements, excess exposure to ultra violet light, physical or chemical misuse.
Any damage caused by natural disasters, by interaction from other products, or any other cause beyond Stone Tops Direct’s control.
Any products that have not been paid for in their entirety are excluded from this warranty.
Colour/tone variations derived from natural changes over time, which occur in the different components of the product.
Cracks and chipping on the surface, join or edge after our installation. Cracks and chips are not considered an indication of defective material. The main causes of cracking are: movements, excessive weight placement, scraping, bumping, or heat application directly on the surface.
Products used for flooring, wall covering or similar products and products for commercial use.
Any incidental damage, expense, or loss other than that of the installed product itself. Including, but not limited to any damage suffered to other products/installations, or any additional repairs required on plumbing, masonry work, or electrics in order to repair or replace a Stone Tops Direct product. This shall be the sole responsibility of the customer.
Any damage which occurs during the period in which the claim is being processed and/or repaired. This extends, but is not limited to: harm and loss of product affecting professional, industrial, commercial, or merely living activities suffered by the customer or any third party.
Damage resulting from exposure of the product to intensive and continuous use over long periods of time, such as: warping off flooring, loss/decline of aesthetic characteristics, and discolouration.
Problems, damage, or inconvenience from the generation of static electricity or the use of products designed to reduce/eliminate static electricity.
Damage arising from de cits or omission in the technical projects on which the buildings are executed, in which Stone Tops Direct products are installed.
Stone Tops Direct shall not be liable for personal injury or harm caused in whole or in part of fortuitous events, architectural or engineering designs, acts of vandalism, structural movements, accidents or force majeure.
Differences between samples/photos of any Stone Tops Direct product and the true installation are also excluded. As are spots or stains produced by components of the material and polish defects, since Stone Tops Direct do not under any circumstances sell defective products.
This limited warranty is personal and non-transferrable and is only applicable to the person registering their personal data in accordance with the terms and conditions of the warranty.
How to use Your Warranty
If you believe there is a defect in your Stone Tops Direct installation and wish to make a claim, you can do so via letter, telephone, or email by contacting Stone Tops Direct on warranty@stonetopsdirect.co.uk and giving your invoice number:
Stone Tops Direct
Unit 28 Bourne End Mills Industrial Estate
Upper Bourne End Lane
Hemel Hempstead, HP1 2UJ
TELEPHONE: 01442 877600
EMAIL: info@stonetopsdirect.co.uk
WEB: www.stonetopsdirect.co.uk
After due verification of your claim Stone Tops Direct will proceed to replace or repair the material as necessary.
